1. Who we will do support.
We help and support who has bought our products.
We answer any pre-buy-questions who has bought or had not bought our products.
2. What we will do support.
We help customers solve problems / issues (functionality) that we advertise and not working in the customer's side
We help customers do importing sample datas (exactly with our preview)
We help customers update all plugins (what included in our themes) to newest version
We help customers start using the basic steps of our products
We help customers update our products to newest version
3. What we will not do support.
We do not help customers customization coding/design
We do not help customers install any external plugin
We do not and will not help customers who send so much requests in short time as a spam method
WordPress general support/howto’s (please, use wordpress.org forums for that);
4. Support Time
Support requests are being processed on business days from 8:00 to 18:00 / Monday -> Saturday ( GMT +7 )
5. Where Can You Get a Support
You can use method sending email for emergencies: firstname.lastname@example.org
The method Live-Support, chat and work with us via skype is only for paid-services
Please do not forget that all our products and services are provided “as is” without warranties of any kind, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
Refund claims can be satisfied only if the Product is not as described, or is broken or is corrupt. The deadline for a Buyer making any refund claim is 30 calendar days after purchase.
8. Images used in our themes
We DO NOT sale and DO NOT include stock photos in our themes package download.
We deliver .xml to import, and you are solely responsible for the use of the photos.
We have absolutely no responsibility for the copyright of the images.
We store your personal information like (including but not limited) your name, email and IP address, ThemeForest username and Purchase code etc. collected during processing of support requests safely and confidentially. And the only reasons we can expose it to third-party organizations or individuals are protecting our copyrights, intellectual property, safety, dignity, good name and business reputation. We have the right to immediately terminate any account that is involved in any suspicious activity.